Contact the service provider if you're having problems using your BCeID to access their service.
BCeID Help Desk
Contact the BCeID Help Desk if you're having problems registering for a BCeID, logging in with your BCeID, or have any other questions about BCeID. The BCeID Help Desk is open Monday to Friday (except statutory holidays) from 7:30am to 5:00pm Pacific Time / 8:30am to 6:00pm Mountain Time.
- 1 888 356-2741 (Canada and USA toll free)
- 604 660-2355 (Within lower mainland or outside Canada and USA)
- Contact us using our online form
Shared Services BC Service Desk
Contact your IDIR security administrator or the Shared Services BC Service Desk if you're having problems logging in with an IDIR account. IDIR accounts are only used by B.C. government workers.