Contact Us

BCeID Help Desk

Contact the BCeID Help Desk if you are having problems registering for a BCeID, logging in with your BCeID or need assistance with a BCeID password reset, forgot your ID or if you are locked out of your account. Complete this online form and submit to the Help Desk.

The BCeID Help Desk is open Monday to Friday (except statutory holidays) from 7:30am to 5:00pm Pacific Time / 8:30am to 6:00pm Mountain Time.

  • 1 888 356-2741 (Canada and USA toll free)
  • 604 660-2355 (within the lower mainland or outside Canada and USA)

Service Desk

Contact your IDIR security administrator or Service Desk if you are having problems logging in with an IDIR account. IDIR accounts are only used by B.C. government workers.